IT Service Delivery Specialist (Project-Based) - Bali, Indonesia

Vitro, Inc. · 📍 Canggu, Badung, Bali · Diposting 2026-10-04

FULL_TIME⭐ TERVERIFIKASI

Rp 15000000 - Rp 25000000 per bulan

Join Vitro, Inc. as an IT Service Delivery Specialist in the vibrant heart of Bali! This project-based role offers a unique opportunity to drive exceptional service delivery, foster strong customer relationships, and ensure seamless IT operations for our global clients. Based in Canggu, you'll be part of a dynamic team working on cutting-edge projects that span multiple industries. Our company is known for its innovative approach and commitment to excellence, making it the perfect place to grow your career in IT service delivery.

As an IT Service Delivery Specialist, you'll be at the forefront of our operations, managing and executing IT projects with precision and efficiency. You'll work closely with our clients to understand their needs, develop tailored solutions, and deliver them on time and within budget. This role is ideal for those who thrive in a fast-paced environment and are passionate about delivering high-quality IT services.

📋 Tanggung Jawab Pekerjaan

Manage and execute IT projects from initiation to completion, ensuring they are delivered on time and within budget.
Develop and maintain strong relationships with clients to understand their needs and provide exceptional service.
Coordinate with cross-functional teams to ensure seamless IT operations and support.
Monitor project progress, identify risks, and implement mitigation strategies.
Utilize project management tools such as JIRA, Trello, or Asana to track and manage projects.
Provide technical support and troubleshooting for IT infrastructure and applications.
Stay up-to-date with the latest IT trends and technologies to recommend improvements and best practices.
Document project processes, procedures, and outcomes for future reference.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.
3-5 years of experience in IT service delivery, project management, or a similar role.
Certifications such as ITIL, PMP, or CAPM are a plus.
Proficient in project management tools like JIRA, Trello, or Asana.
Strong understanding of IT infrastructure, including networks, servers, and cloud services.
Excellent communication and interpersonal skills to build and maintain client relationships.
Ability to work independently and as part of a team in a fast-paced environment.
Fluent in English, both written and spoken.