Customer Retention Specialist (Canvassing) - Morowali

Join Astra Credit Companies (ACC), a leading financial services provider in Indonesia, as a Customer Retention Specialist (Canvassing) in Morowali, Sulawesi Tengah. In this dynamic role, you will play a key part in driving customer loyalty and satisfaction by visiting customers in their homes to understand their needs and address any issues. As part of our commitment to providing exceptional service, you will be responsible for maintaining strong relationships with customers, ensuring their needs are met, and providing them with the best possible experience.

ACC is dedicated to fostering a culture of innovation and growth, and we are looking for a talented and passionate individual to join our team in Morowali. In this role, you will have the opportunity to work with cutting-edge tools and software, including CRM systems and data analytics platforms, to track customer interactions and identify trends. With your expertise and dedication, you will help us achieve our goal of becoming the most trusted financial services provider in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Visit customers in their homes to understand their needs and address any issues
• Maintain and strengthen customer relationships through regular interactions
• Provide exceptional customer service and support to ensure customer satisfaction
• Track customer interactions and feedback using CRM systems and data analytics platforms
• Identify trends and opportunities for improvement in customer service and retention
• Collaborate with the sales and marketing teams to develop and implement customer retention strategies
• Ensure compliance with ACC's policies and procedures
• Provide regular reports and updates to the management team on customer retention efforts and results

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 3 years of experience in customer service, sales, or a related field
• Strong communication and interpersonal skills
• Proven ability to build and maintain strong customer relationships
• Familiarity with CRM systems and data analytics platforms
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Valid driver's license and reliable transportation

🛠️ Keahlian

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